Privacy Policy

Effective Date: March 1, 2021

Last Updated: December 1, 2025

1. Introduction

InstaMD Inc (“InstaMD,” “we,” “us,” or “our”) operates https://instamd.co (the “Website”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information, and outlines your rights under California law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

This Policy applies to all individuals who visit, use, or interact with our Website or services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, such as:

Name, email address, and phone number
Business or practice details
Information submitted via forms, demo requests, or customer support
Account information (if applicable)

2.2 Information Collected Automatically

We may automatically collect information when you use the Website, including:

IP address, device type, and browser type
Pages visited, time spent, and referring URLs
Cookie and tracking technology data (see our Cookie Policy)

2.3 Sensitive and Health-Related Information

If you use InstaMD services involving personal health information (PHI), such information is handled in accordance with applicable laws. HIPAA protections may apply to certain service interactions. Standard browsing of the Website alone does not create a provider–patient relationship and is not treated as PHI by default.

3. How We Use Your Information

We may use information for the following purposes:

To provide, operate, and improve the Website and our services
To respond to inquiries and deliver customer support
To process service or demo requests
To analyze Website performance and usage trends
To maintain security and prevent fraud
To comply with legal and regulatory requirements

We do not use sensitive personal information for purposes not permitted by California law, including the CPRA.

We may share information only as necessary and as described below:

4.1 Service Providers

We may share information with trusted vendors that assist us with services such as hosting, analytics, security, customer relationship management (CRM), and customer support.

4.2 Legal Compliance

We may disclose information to comply with applicable laws, regulations, subpoenas, or government requests, and to protect our legal rights.

4.3 Business Transfers

In connection with mergers, acquisitions, financing, or sale of company assets, information may be transferred to another entity, provided the receiving party agrees to maintain protections consistent with this Privacy Policy.

We do not sell or share personal information as those terms are defined by the CCPA/CPRA.

5. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Meet legal, regulatory, or contractual obligations
Support our business operations

When information is no longer needed, it is securely deleted, anonymized, or de-identified in accordance with applicable laws.

6. Security

We implement technical, administrative, and physical safeguards designed to protect personal information, including encryption, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact us so we can take appropriate steps to remove the information.

8. Your California Privacy Rights

If you are a California resident, you may have the following rights under the CCPA/CPRA:

8.1 Right to Know

You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.

8.2 Right to Delete

You may request that we delete personal information we collected from you, subject to certain legal and operational exceptions.

8.3 Right to Correct

You may request that we correct inaccurate personal information that we maintain about you.

8.4 Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information as defined under the CCPA/CPRA.

8.5 Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information beyond permitted purposes that support our operations.

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights, such as by denying services, charging different prices, or providing a different level or quality of services.

8.7 Submitting a Request

To exercise your rights, please contact us by email at info@instamdinc.com. Include your name, your state of residence, and a description of the request you are making. We may need to verify your identity before processing your request.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Updated policies become effective upon posting on the Website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

InstaMD Inc
25350 Magic Mountain Pkwy, Suite 300
Valencia, CA 91355
Email: info@instamdinc.com